Frequently Asked Questions
Everything you need to know about your Kirstin Ash experience.
What materials are used in Kirstin Ash jewelry?
Our pieces are crafted using high-quality materials including 18k Gold Vermeil, 14k Solid Gold, and 925 Sterling Silver. Each piece is designed for longevity and everyday wear.
How should I care for my jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in their original pouch and cleaning them gently with a soft polishing cloth.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on your location, with express shipping options available at checkout for most regions.
Does my jewelry come with a warranty?
Every Kirstin Ash piece comes with a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, neglect, or lost items.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.